Shipping policy

Thank you for shopping with Wild and Well Co. We’re a small business, and we truly appreciate every order placed with us. We work hard to get your items packed and on their way as quickly as possible.
Processing Time
Most orders are processed and prepared for shipment within 3–7 business days.
Many of our products are made or decorated to order, so processing time may vary slightly during busy seasons, holidays, product launches, or high-volume sales.
Business days are Monday through Friday and do not include weekends or holidays.
Shipping
Shipping rates are calculated at checkout based on your order and delivery location.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Estimated delivery times shown at checkout begin after your order has been processed.
Please keep in mind that carrier delays caused by weather, holidays, transportation issues, or other circumstances outside of our control may occasionally occur.
Tracking Your Order
Once tracking information has been provided, please allow up to 24–48 hours for tracking updates to appear.
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
Checking around your property and any alternate delivery locations.
Asking household members or neighbors if they received the package.
Allowing an additional business day, as carriers occasionally mark packages delivered shortly before actual delivery.
Contacting the shipping carrier directly with your tracking number.
Incorrect Shipping Addresses
Please double-check your shipping address before submitting your order.
If you notice an error, contact us as soon as possible. We will gladly update the address if your order has not yet been shipped.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
Wild and Well Co. is not responsible for orders delivered to an incorrect address that was entered during checkout.
Lost, Stolen, or Delayed Packages
Once a package has been accepted by the shipping carrier, delivery is primarily the responsibility of the carrier.
If your package appears to be lost or significantly delayed, please contact us. We will do our best to help you locate the shipment and determine the appropriate next steps.
Wild and Well Co. is not responsible for packages that are stolen after confirmed delivery.
Damaged Orders
We want you to receive your order in great condition.
If your order arrives damaged, please contact us within 7 days of delivery and include:
Your order number
A description of the issue
Photos of the damaged item
Photos of the packaging, if applicable
We will review the issue and work with you to make it right.
Multiple Items
Orders containing multiple products may occasionally arrive in separate packages depending on product availability or fulfillment needs.
If this happens, you will not be charged additional shipping fees beyond what was originally charged at checkout.
Holiday & High-Volume Seasons
Processing and delivery times may be longer during holidays, special promotions, product launches, and other high-volume periods.
If you are ordering an item for a birthday, holiday, event, or other specific date, we recommend ordering as early as possible.
Questions About Your Order?
If you have any questions regarding shipping or an existing order, please contact Wild and Well Co. and include your order number so we can assist you as quickly as possible.
Thank you for supporting our small business and being part of the Wild and Well Co. family.